SSL is looking for a Junior Support Engineer to join our UK Audio Creation Products team. This is an excellent opportunity for someone who understands DAWs, plugins, desktop mixers, interfaces and outboard to grow their knowledge and develop in a fast-paced, world-leading organisation.
The ideal candidate will be a confident, flexible, and motivated individual with good communication skills who wants to become an expert in all things SSL. They take ownership of issues and see them through to resolution. They enjoy understanding problems, coming up with solutions and making customers happy.
Key Responsibilities:
- Providing office-based technical and operational support to our ACP customer base and worldwide distributors and partners
- Investigating and resolving customer issues
- Beta-testing new hardware and software
- Developing internal and external support material
Key qualifications and capabilities:
- Experience using hardware audio products including mixing consoles, interfaces, outboard, controllers
- Experience using software audio products e.g. DAWs, plugins
- An analytical approach, with an eye for detail and a passion for problem-solving
- Good written and verbal communication
- An understanding of networking and AOIP
- Technical writing experience
- Previous experience in a technical support role
- Experience teaching or mentoring others
- Previous experience using SSL equipment
How to Apply:
Please send your CV and a brief cover letter explaining why you’re a perfect fit for this role to hr@solidstatelogic.com To apply for this position, you must already have the right to work in the UK.
General Data Protection Regulations Notification:
Your personal information will be used by Solid State Logic for recruitment and its administration. The company limits the storage of your data to the required period and therefore, we will only retain your personal information for as long as you are in an application process. Once all application procedures have been completed, your data will be deleted. By applying for this position, you are confirming your acceptance of these conditions.
