SSL is looking for a Junior Support Engineer to join our UK Audio Creation Products team. This is an excellent opportunity for someone who understands DAWs, plugins, desktop mixers, interfaces and outboard to grow their knowledge and develop in a fast-paced, world-leading organisation.

The ideal candidate will be a confident, flexible, and motivated individual with good communication skills who wants to become an expert in all things SSL. They take ownership of issues and see them through to resolution. They enjoy understanding problems, coming up with solutions and making customers happy.

Key Duties

  • Providing office-based technical and operational support to our ACP customer base and worldwide distributors and partners
  • Investigating and resolving customer issues
  • Beta-testing new hardware and software
  • Developing internal and external support material

Essential Requirements

  • Experience using hardware audio products - mixing consoles, interfaces, outboard, controllers
  • Experience using software audio products - DAWs, plugins
  • An analytical approach, with an eye for detail and a passion for problem-solving
  • Good written and verbal communication
  • Good IT skills

Desirable:

  • An understanding of networking and AOIP
  • Technical writing experience

Previous experience in a technical support role

Previous experience using SSL equipment

Application Instructions

Please send your CV, salary expectations and covering letter to hr@solidstatelogic.com. Your covering letter should highlight the extent to which your skills/experience meets the requirements of the role, and your motivation behind applying.

To apply for this position, you must already have the right to work in the UK.

General Data Protection Regulations Notification

Your personal information will be used by Solid State Logic for the purposes of recruitment and its administration. The company limits the storage of your data to the required period and therefore, we will only retain your personal information for as long as you are in an application process. Once all application procedures have been completed, your data will be deleted. By applying for this position, you are confirming your acceptance of these conditions.

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