Based: Begbroke, Oxford, UK
Reporting to: Software Commercial Strategy Director / Group Marketing Director
Conditions: Full-time, Salaried
This pivotal role leverages deep knowledge and practical experience in music and audio production to cultivate a thriving community ecosystem. You will be instrumental in driving demand and growth for our software subscriptions and perpetual sales across Solid State Logic, Harrison, and Slate Digital. The primary focus will be on developing and executing engaging content and customer success programs for our core subscription offerings, including processing plug-ins, virtual instruments, mastering platforms, and DAWs.
Key Duties:
- Community & Content Strategy: Develop and execute a comprehensive strategy to build a vibrant and engaged user community. This includes creating exclusive content (tutorials, articles, videos), course media, online events (webinars, AMAs), and targeted promotions to attract new users and enhance retention.
- Artist & Influencer Engagement: Identify, recruit, and manage relationships with key artists, producers, influencers, and strategic partners to expand our content programs and amplify brand messaging.
- Customer Success & Loyalty: Design and implement loyalty programs and initiatives focused on personalized user experiences, offering exclusive access to content, events (live streams, trade show activities, product previews), and special promotions to drive subscription growth and user satisfaction.
- Educational Program Support: Collaborate closely with education team to amplify their initiatives and resources. Leverage educational content for broader community engagement, distribute materials through community channels, and channel relevant community feedback back to the Educational Programs team.
- Platform Management: Establish and manage an online community platform for users and prospective customers to connect, share knowledge, provide feedback, and engage with our brands.
- Content Creation & Curation: Produce high-quality, technically accurate, and engaging content (written, video, interactive) showcasing the practical application and benefits of our software products. This includes music production course materials for self-certification and educational partnerships.
- Performance Analysis & Reporting: Monitor, analyze, and report on community engagement, content performance, and customer success metrics to identify trends, optimize strategies, and inform product development.
- Cross-Functional Collaboration: Work closely with marketing, sales, and product development teams to ensure content and community initiatives are aligned with overall business objectives and brand strategies.
Qualifications:
Educated to degree level or recognised higher level qualification in music and audio production.
Experience:
- Demonstrable music production experience with a strong understanding of how software tools (plug-ins, DAWs, virtual instruments) are utilized in professional workflows.
- Proven ability to showcase and explain the use of audio software effectively.
- Experience creating and presenting video content across multiple digital formats is highly desirable.
- Excellent written communication skills, particularly for technically focused content.
- A genuine passion for audio creation, music technology, and production is essential.
- Experience in community management, customer success, or content marketing within the software or music technology industry is a plus.
Attributes (essential):
- Collaborative team worker with good interpersonal skills.
- Highly organised, detailed and a confident communicator
- Ability to work on own initiative and to deadlines.
- Attention to detail
- Enthusiastic, energetic and upbeat
- Good level of common sense and professional work ethic
- Creative and willing to 'have a go' at new things
How to Apply:
Please send your CV and a brief cover letter explaining why you’re a perfect fit for this role. To apply for this position, you must already have the right to work in the UK.
General Data Protection Regulations Notification:
Your personal information will be used by Solid State Logic for recruitment and its administration. The company limits the storage of your data to the required period and therefore, we will only retain your personal information for as long as you are in an application process. Once all application procedures have been completed, your data will be deleted. By applying for this position, you are confirming your acceptance of these conditions.
