Instructions on replacing the Nucleus IO card.

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Instructions on replacing the Nucleus fader servo card.

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Instructions on replacing the Nucleus CPU.

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Instructions on replacing the Nucleus channel card.

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Instructions on replacing the Nucleus centre card.

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Welcome to SSL's Online Return Material Authorization request form. Please complete the following form if you wish to return an item for repair or to request an advance replacement. Once we have received your request, we will contact you with an RMA number and further instructions on returning your faulty item for repair or the dispatch of the advance replacement. Please do not return a faulty item for repair until you have received an RMA number.

RMA Form

 
1 Your Information 2 Items 3 Notes 4 Submit

Welcome to SSL's Online Return Material Authorization request form. Please complete the following form if you wish to return an item for repair or to request an advance replacement. Once we have received your request, we will contact you with an RMA number and further instructions on returning your faulty item for repair or the dispatch of the advance replacement. Please do not return a faulty item for repair until you have received an RMA number.

If you purchased the item from one of our distribution partners or dealers and you are making a claim against the unit’s warranty, please contact your local distributor. To locate your distributor’s contact details, please click here.

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Matrix²

Maintenance Videos

The following videos complement our module exchange service. Each video details the procedure of replacing a particular console assembly enabling you to replace a defective part with confidence.

Important notice:

Before attempting this procedure, please familiarise yourself with the instructions in full to ensure that you have sufficient time and technical skills to complete the procedure. If you would prefer an SSL engineer to perform the procedure, please contact your local SSL distributor office.

How to replace the Motion Control Panel.

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